Cannot open Transfer of Overpayments

Description of Issue

Searching Transfer Overpayments and opening the program errors saying USER is not a valid Business License User. 

Context
  • Accounts Receivable
  • General Revenues
  • Property Revenues
  • Business Licenses
  • Transfer of Overpayments (artrnsfr)
  • Transfer Overpayments (bltropmt)
Cause

There are two overpayment programs: Transfer of Overpayments and Transfer Overpayments. Transfer of Overpayments is used for property tax and general billing. Transfer Overpayments is used strictly for Business License. Opening the incorrect Transfer program will result in an error based on the user's setup and permissions. 

Resolution
  • Overpayments on Tax bills can be transferred using Transfer of Overpayments which can be found by searching for Transfer of Overpayments or by following the path: Property Revenues > Payment Processing > Transfer of Overpayments
  • Overpayments on General Billing invoices can be transferred using Transfer of Overpayments which can be found by searching for Transfer of Overpayments or by following the path: General Revenues > Payment Processing > Transfer of Overpayments
  • Overpayments on Business License bills can be transferred using the Transfer Overpayments program which can be found by searching for Transfer Overpayments or by following the path: Property Revenues > Business Licenses > Collection Processing > Transfer Overpayments
Additional Information

For information on how to use the Transfer of Overpayments program please see: How to Transfer An Overpayment On a Bill