Error updating credit score

Owned by Knowledge Assistant
Apr 20, 2023
1 min read



Description of Issue

Unable to post interdepartmental billing invoice batch due to Errors have been detected which must be corrected before posting can occur and Error updating credit score (in the System Log). Issue also impacts Utility Billing Bill Runs where users are not able to complete the Generate AR step of their bill run.



Context

  • Customers

  • Credit Score Settings



Cause

Credit Score Settings are set for AR Categories that are not using Credit Scores



Resolution

  1. Tyler Menu > General Revenues or Property Revenues > Accounts Receivable > Setup > Credit Score Settings

  2. Click Update

  3. Click Edit Cats

  4. Deselect the checkbox next to Categories that are not using Credit Scores 

  5. Click Accept



Additional Information