Utility Billing Classic Bill Adjustment Not Posted to GL
- Knowledge Assistant
Owned by Knowledge Assistant
Apr 17, 2023
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Description of Issue
A Bill Adjustment was made and did not post to the General Ledger.
Context
- Bill Adjustment
- Utility Billing Classic
- General Ledger
Cause
Occasionally there is a communication issue with the server where the adjustment process is interrupted before completion. More often it is a result of an improperly closed adjustment program, such as closing the browser or closing out the tab by clicking the 'x'.
Resolution
Users will need to manually create a journal entry for the adjustment. Typically, the Accounting staff at the site will be able to create the journal entry.
Additional Information