Enterprise ERP Attachments Missing After Upgrade

Owned by Knowledge Assistant
Last updated: Nov 27, 2023
1 min read



Description of Issue

  • After a server transfer and/or upgrading our version of Enterprise ERP (Munis), our attachments are no longer available

  • Attachments are missing after a SaaS flip.



Context

  • Enterprise ERP (Munis)

  • Generic Attachments

  • Upgrade

  • Server transfer



Cause

The attachment files located on the old Application server were not transferred to the new Application server during the time of the upgrade. The files are located under (Data drive):\musys\attach_(environment)

Ex: The (Data drive):\musys\attach_(environment) folder on the old server has 26,000 files. However the (Data drive):\musys\attach_(environment) on the new server is empty and attachments are unavailable to access within Enterprise ERP programs.



Resolution

Contact your Deployment engineer, or the Tyler Systems Management team, for assistance with migrating the attachments to the new server



Additional Information