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Missing Applicant Attachments after upgrade

Missing Applicant Attachments after upgrade

Owned by Knowledge Assistant
Last updated: about 4 hours ago
Description of Issue

We recently upgraded to Enterprise ERP version 2019.1 and when reviewing Applicant Master records, we noticed that any applicant who applied before the upgrade is missing attachments. Can we restore these attachments?

Context
  • Enterprise ERP 2019.1
  • Recruiting
  • Applicant Attachments
  • Tyler Content Manager (TCM)
Cause

Applicant Attachment document mapping is missing key metadata.

Resolution
  1. Please log a case with Enterprise ERP Human Resources Support to investigate.
Additional Information

This is a known behavior, that does not occur to all clients, during the upgrade process old applicant attachments will not have all the necessary metadata for the new Applicant Attachment document mapping.