Description of Issue

Error received on work order/service request asset help screens when more than 1000 asset records exist:

Execute count_wmasthdrFromConstruct failed -status: -206 [ISAM -208]
Additional information concerning a status error of -206:
[Microsoft][SQL Server Native Client 11.0][SQL Server] Invalid object name 'AssetManagement.AssetGroupCodes'.

Context

Tyler EAM

Cause

Resolution

Install the appropriate work ticket for your version once it's been released:

2019.1.20.0 - MUN-398963
2019.1.21.0 - MUN-399537
2019.3.16.0 - MUN-399538
2020.1.0.0 - MUN-399539

Workaround: Find asset code from Assets or Asset Registry and manually enter it on work order instead of using field help

Additional Information

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