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Locked Batch

Locked Batch



Description of Issue

Locked Batch

Cannot select batch

Batch locked for posting

Unable to unlock batch in user by another user

Context
  • Munis
  • 10.5
  • 11.2
  • 11.2.5
  • 11.3
Resolution
  1. Navigate to General Revenues>Payment Processing>Payments Journal or Property Revenues>Payment Processing>Payments Journal depending on if this is a General Billing or Utility Billing payment batch
  2. Click Search
  3. Enter locked batch number in the Batch field, click Accept
  4. Munis should give a Batch Selection Error Prompt stating: Unable to select batch number. This batch will not be included in your selection. To review your selection of batches, please view the maintain page.
  5. Click OK 
  6. Click Maintain
  7. The batch will show selected where the column header should display a Locked By and Locked Since field, although there are times where this might not be the case
  8. Click Update
  9. A prompt should appear stating Batch number is currently select by User. Would you like to override this lock and take control of this batch?
  10. Click Yes

If a different message then step 9 appears, please contact Munis Support.

Cause

There are a few reasons for Locked Batches in Munis but this is by design to protect sites financial data from corruption.

  • Multiple users are trying to access the same batch from different programs
  • Server connectivity
Additional Information





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