Description of Issue

Unable to access KnowledgeBase documents.

Client Resource documents do not open.

Context

Cause

Browser security settings are preventing the download of Tyler Search documents.

Resolution

The resolution can vary on a per user basis due to default browsers and browser settings. The following are troubleshooting resolution steps:

Clear Browser Cache of all history and site cookies from all time
Try Incognito Mode
Rather than selecting the KB document title link, copy and paste the URL from the search details directly into your browser search bar
Try a different browser – If using Chrome, switch to Edge, this can be done by updating your default browser or by copy and pasting the URL from Chrome to Edge
Remove the S from the URL – When the document launches, the URL may read https:// at the top, remove the s so that the URL reads http://
Try using Right-Click and Open Link in a New Tab
If you are prompted to enter their credentials, please refer to Tyler Search document error - User not in directory

Additional Information

Please review the Master Article - Tyler Search for all related topics.

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