Unable to access KnowledgeBase documentation in Tyler Search

Unable to access KnowledgeBase documents.

Client Resource documents do not open.

• tylertech.com
• Client Resources
• Tyler Search

Browser security settings are preventing the download of Tyler Search documents.

The resolution can vary on a per user basis due to default browsers and browser settings. The following are troubleshooting resolution steps:

• Clear Browser Cache of all history and site cookies from all time
• Try Incognito Mode
• Rather than selecting the KB document title link, copy and paste the URL from the search details directly into your browser search bar
• Try a different browser – If using Chrome, switch to Edge, this can be done by updating your default browser or by copy and pasting the URL from Chrome to Edge
• Remove the S from the URL – When the document launches, the URL may read https:// at the top, remove the s so that the URL reads http://
• Try using Right-Click and Open Link in a New Tab
• If you are prompted to enter their credentials, please refer to Tyler Search document error - User not in directory

Please review the Master Article - Tyler Search for all related topics.