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Unable to access KnowledgeBase documentation in Tyler Search
Unable to access KnowledgeBase documentation in Tyler Search
Description of Issue
Unable to access KnowledgeBase documents.
Client Resource documents do not open.
Context
- tylertech.com
- Client Resources
- Tyler Search
Cause
Browser security settings are preventing the download of Tyler Search documents.
Resolution
The resolution can vary on a per user basis due to default browsers and browser settings. The following are troubleshooting resolution steps:
- Clear Browser Cache of all history and site cookies from all time
- Try Incognito Mode
- Rather than selecting the KB document title link, copy and paste the URL from the search details directly into your browser search bar
- Try a different browser – If using Chrome, switch to Edge, this can be done by updating your default browser or by copy and pasting the URL from Chrome to Edge
- Remove the S from the URL – When the document launches, the URL may read https:// at the top, remove the s so that the URL reads http://
- Try using Right-Click and Open Link in a New Tab
- If you are prompted to enter their credentials, please refer to Tyler Search document error - User not in directory
Additional Information
Please review the Master Article - Tyler Search for all related topics.
, multiple selections available,
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