Document count does not update in Request Management when attachments added from Portal
- Knowledge Assistant
- Moriah Yorkey
Owned by Knowledge Assistant
Description of Issue
When requests with attachments are submitted from the Portal, the attachments are displayed in Attachments & KB docs (Request Management > Attachments & KB docs), but the counter does not update to reflect the actual number
This only occurs on submissions from the Service Request Access PortalÂ
Context
Enterprise Service Requests
ESR
Service Request Access Portal
SRA PortalÂ
Cause
Defect
Resolution
T311-6983 will fix this issue in a future releaseÂ
Workaround: No work around is necessary as attachments are still added to the request
Additional Information