Unable to reverse a large payment

Owned by Knowledge Assistant
Apr 07, 2023
1 min read



Description of Issue

Payments for a large amount error when a reversal is attempted.

An error occurred during the reversal process. Reversal not complete.



Context

  • Enterprise ERP (powered by Munis)

  • Accounts Receivable

  • AR

  • Receipt Inquiry

  • arrecinq

  • Payment Reversals

  • arrefrev



Cause

The payment is for an amount in the hundreds of thousands or more.



Resolution

Development is researching the issue. If the reversal is needed urgently, please contact the appropriate revenue support team for assistance.



Additional Information