Address ranges entered in My Civic are displaying in ESR without the dash separating the street numbers

My Civic allows entry of address ranges but when the address comes into ESR the dash is missing 

• Enterprise Service Requests 

• ESR

• My Civic 

Functionality to show address ranges in ESR did not previously exist

Functionality to allow address ranges in ESR requests was added under T311-9341 in version 2024.1 which was released in May 2024