Request Upgrade for Tyler Hosted Environment

Owned by Knowledge Assistant
Apr 10, 2023
Description of Issue

Installed environment version is out of date and need to know the process for requesting an upgrade

Context
  • Requesting an upgrade 
  • SaaS or Tyler-Hosted 
Cause

The current environment version is out of date 

Resolution

Please, contact ExecuTime TSM for assistance

  1. Navigate to: https://tylertech.microsoftcrmportals.com/support/
  2. Click Create Case
  3. Enter case title and select priority
  4. From Product Suite, select Munis
  5. From Product Group, select ExecuTime 
  6. From Product Module, select Upgrade ExecuTime
  7. Include pertinent details in Description, such as
    1. Desired upgrade version
    2. Restrictions to date or time of upgrade, if applicable
    3. Specific environment name (ex. Prod, Test, Train, etc.)
  8. Click Submit and Add Attachments
Additional Information