Description of Issue

Installed environment version is out of date and need to know the process for requesting an upgrade

Context

Cause

The current environment version is out of date

Resolution

Please, contact TSM Support for assistance

Navigate to: https://tylertech.microsoftcrmportals.com/support/
Click Create Case
Enter case title and select priority
From Product Suite, select Munis
From Product Group, select the product you wish to be upgraded
From Product Module, select product upgrade
Include pertinent details in Description, such as
1. Desired upgrade version
2. Restrictions to date or time of upgrade, if applicable
3. Specific environment name (ex. Prod, Test, Train, etc.)
Click Submit and Add Attachments

Additional Information

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