Work orders are displaying incorrect crew information



Description of Issue
  • Work orders with crews are displaying the incorrect employee ID as the Crew Lead Employee

  • Error when attempting to save new work order in Field Work:
    Save Work Order Failed
    Assigned Crew is invalid

  • Error creating template with crew:  Error fetching employee id - 2924   100



Context
  • Enterprise Asset Management

  • EAM



Cause

System is incorrectly using the SQL Id for the crew instead of the crew code displayed in EERP



Resolution

Install MUN-460022 once it is available

Workaround options:

  • Create work orders without templates and manually add crew information.  The employee will be correct, but the crew will still display with an incorrect value

  • If creating from Field Work with a template, select the correct crew from field help in order to save the record



Additional Information