How to remove a UB Deposit from an account without refunding it



Description of Issue

How can we remove a UB Deposit from an account without refunding it? This is needed because it was entered incorrectly.



Context
  • EERP

  • UBCIS

  • Deposits



Cause

Payment was made to wrong deposit record, you cannot delete a deposit record if there is a Current deposit amount populated.



Resolution

To remove the Current deposit from the Deposit record you should reverse the payment receipt referenced on the deposit record. Once the payment has been reversed the Current deposit amount should be set back to 0.00.

If reversing the receipt does not set the Current deposit amount to 0.00 please reach out to support for assistance.



Additional Information