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Invalid Viewer Configuration error when clicking the paperclip

Invalid Viewer Configuration error when clicking the paperclip



Description of Issue

When clicking the paperclip from any Munis program, an error is generated stating Error: Invalid Viewer configuration for Tyler Content Manager. TCM Version 2015.4 or higher is required for HTML Viewer...



Context
  • Munis

  • Enterprise ERP

  • EERP

  • Content Manager 

  • CM

  • CM Viewer



Cause

User is not yet linked to a Munis role that has the View Attachments and Associated Documents permission enabled, and/or Apache services need to be restarted. 



Resolution

Please contact a Systems Administrator if you do not have access to the below options.

  • Search on any given Munis role that the user is listed in that also links to one or more CM MU_Security Group(s)

    1. Tyler Menu

    2. System Administration

    3. Security

    4. Roles > Search on specific role

    5. Click Munis System 

    6. Check View Attachments and Associated Documents box 

  • If the user receiving the error already has this permission, or multiple users are seeing this message and CM is inaccessible from Munis, please restart Apache services



Additional Information

If a user is listed in more than one Munis role linked to any MU_ TCM Security groups, only one of those Munis roles needs to have this setting enabled.











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