Description of Issue

After scanning a check in Cashiering, the fields for Account Number, Check Number, and Routing Number are not populating, but the image of the front and back of the check scanned successfully.
The check, routing, and account number are not showing after scanning check.
The check, routing, and account number are not auto-populating after scanning check.

Hardware Console logs may show the following error(s):

GetMicrText:ERR_NOT_EXEC
Error: Failed to read MICR

Context

Hardware Console
MICR
Scanned Check Account Number
Scanned Check Routing Number
Scanned Check Check Number
Epson TM-S900ii
Check Image

Cause

This is typically caused by insufficient permissions to the Hardware Console folder, or a Hardware Console installation conflict.

Resolution

Open the Hardware Console and check the version number, found in the top right corner
If there are conflicting versions installed, fully uninstall the old version: How to Uninstall Cashiering Client or Hardware Console
Navigate to C:\Program Files (x86)\Tyler Technologies and check for old Cashiering installation folders
Install correct version of the Hardware Console: How to Install Cashiering Hardware Console
Once only the correct version is installed, the Users group MUST have Modify permissions to the Hardware Console folder
1. Navigate to Cashiering installation directory
  1. Ex: C:\Program Files (x86)\Tyler Technologies\Tyler Cashiering
  2. 2021.1.11+ and 2021.6+: C:\Program Files (x86)\Tyler Technologies\Cashiering (Web)
2. Right click on the Hardware Console folder
3. Click Properties
4. Click the Security tab
5. Click Edit
6. Click on Users (may be Authenticated Users) to see what permissions that group has
7. Under the Allow column, check off Modify
8. Click OK
9. Click OK
After granting Modify permissions, restart the Hardware Console: How to Restart Cashiering Hardware Console

Additional Information

Note: When testing the MICR feature, an actual check or an official sample check needs to be used. A printed photo of a check will not work.

If other features of the printer work successfully, printer drivers typically do not need to be uninstalled and reinstalled. If everything else checks out and the issues persists, reinstalling drivers is an appropriate option. Please see the following resource for instructions on reinstalling drivers: Error Initializing Epson TM-S9000 in Hardware Console

How to Uninstall Cashiering Client or Hardware Console

How to Install Cashiering Hardware Console

Check if Process MICR is enabled:

Log into Cashiering with an Administrator account
Navigate to Administration > Tender Types
Click the pencil icon for the applicable Check type
Click Advanced tab
Check if Process MICR is toggled on
If not, toggle on and click Save

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