Incorrect Withholding Amount on Option Life Deduction in Payroll - Employee Beneficiaries incorrect Date of Birth



Description of Issue

We have two employees that are pulling in the incorrect employee withholdings for a optional voluntary life spouse insurance deduction using a calc code 24. If we delete the deduction and re-add it after payroll is generated, it then populates with the correct number. 



Context
  • Payroll

  • Human Resources

  • Deduction and Benefit Master

  • Employee Beneficiaries 

  • Employee Dependents 

  • Employee Deductions 

  • Payroll Start and Status

  • Earnings and Deductions 



Cause
  • One of the Employee Beneficiary records had the incorrect birth date.

  • One of the Employee Beneficiary records had a child setup as a spouse. 



Resolution
  1. Go to Employee Beneficiaries (Human Resources>Benefits Administration>Employee Beneficiaries) 

  2. Search for the employee and applicable dependent record.  

  3. Click Update. 

  4. Correct the birthdate or other incorrect information. Click Accept. 



Additional Information