Request Aging Report is not correctly filtering Requests by status

Owned by Knowledge Assistant
Last updated: Feb 01, 2023
1 min read



Description of Issue

The Request Aging Report is not correctly filtering Requests by status

  • Filtering by an Investigating status returns Requests in a Working status 

  • Filtering by Working status returns Requests in a Closed status 

  • Filtering by Closed status returns Requests in a Cancelled status 

  • Filtering by Cancelled status returns no results 



Context

  • Enterprise Service Requests 

  • ESR

  • Tyler 311 



Cause

Defect



Resolution

T311-8443 will fix this issue in a future release 

Workaround: Use the Tyler Hub Enterprise Service Requests page to view and report on Requests 



Additional Information