Template details clear when reloading a work order after the requesting department is changed and a work order template is applied

Owned by Knowledge Assistant
Last updated: Mar 24, 2023
1 min read



Description of Issue

After changing the requesting department and then applying a template to a work order the template details such as checklists, cost details and GL accounts are cleared when reloading the work order record



Context

  • Enterprise Asset Management 

  • EAM 



Cause

Defect



Resolution

Install the appropriate work ticket for your version once it's been released:

  • 2019.1.22.2243 - MUN-446184

  • 2021.2.0.0 - MUN-445899

  • 2021.3.0.1813 - MUN-445900

  • 2021.4.0.1433 - MUN-440249

  • 2021.5.0.962 - MUN-445901

  • 2021.6.0.583 - MUN-445902

  • 2021.7.0.0 - MUN-445903

  • 2022.2.0.0 - MUN-445904

Workaround: Add the template details back to the work order 



Additional Information