How to start a connection with support

Owned by Knowledge Assistant

Jun 20, 2022

1 min read

Description of Issue

I would like to connect with support to assist in troubleshooting.

Context

Client Support
LogMeIn Rescue

Cause

Issue behavior requires a remote control session.

Resolution

You must open a case with Tyler support and request a session with the assigned technician.
Once a PIN code has been provided by support, navigate to https://secure.logmeinrescue.com/Customer/Code.aspx to initiate the session.

Additional Information

Please review the Master Article - Client Support for all additional topics.