Disable Windows Defender Firewall for LogMeIn Rescue

Owned by Knowledge Assistant
Jun 16, 2022
Description of Issue

When we start a connection with support, we receive a Windows Defender Firewall prompt that requires the administration name and password, can we disable this?

Context
  • Client Support
  • LogMeIn Rescue
Cause

LogMeIn Rescue is not included in the exceptions of your organizations infrastructure security.

Resolution

Windows Defender Firewall is controlled by your IT. Please reach out to them to allow LogMeIn Rescue as an exception.

Please use this article for more information Firewall settings for LogMeIn Rescue.

Additional Information

Please reach out to support with any additional questions.