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Citizens receiving multiple close emails
Citizens receiving multiple close emails
- Knowledge Assistant
Owned by Knowledge Assistant
Description of Issue
Previously closed requests send closure emails to the primary contact when a new request is closed with the same primary contact
Context
- Tyler 311
- Enterprise Service Requests
- ESR
Cause
Defect
Resolution
This issue was corrected in the following releases:
- T311-6908 - 2021.1
- T311-6907 - 2021.2
- T311-6868 - 2021.3
Additional Information
, multiple selections available,
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