Citizens receiving multiple close emails

Owned by Knowledge Assistant
Last updated: Jun 29, 2023
1 min read
Description of Issue

Previously closed requests send closure emails to the primary contact when a new request is closed with the same primary contact

Context
  • Tyler 311
  • Enterprise Service Requests 
  • ESR
Cause

Defect

Resolution

This issue was corrected in the following releases: 

  • T311-6908 - 2021.1
  • T311-6907 - 2021.2
  • T311-6868 - 2021.3
Additional Information