Description of Issue

Print Invoices is not selecting Invoices

Cannot select GB Invoices

Context

Munis
General Billing
Print Invoices
Special Condition Codes

Cause

There are numerous reasons why posted General billing Invoices wouldn't select within a given Define in the Print Invoices program. This could range from a single field or range being set incorrectly or occasionally if a user reset their last saved define, Munis will default the program and settings will be reverted to default. Below this article will lay out general reasons why posted General Billing Invoices wont select.

Confirm the Invoices attempting to be selected have not been printed yet or have already been printed. Within the Print Section there is an option of Run Type with the options of Print and Re-Print.

Confirm the Invoices attempting to be selected are Paid or Un-Paid as there is a drop-down called Only Include Invoices that are with selections of Due Now, Past Due, Paid or All balances. This is only for v12 versions of Munis.

Confirm there are no Special Condition Codes setup to not allow the printing of new bills. These can be set on either the Bills or on the Customer Account.

Resolution

If a Special Condition Code Needs to be removed from a Bill or a Customer Account from the Scenario Described Above

Navigate to General Revenues>Accounts Receivable>Setup>Special Condition Codes/Notes
Click Search
Enter Code
1. Use more fields to target the record in question
Click Accept
Delete the Special Condition Code from the Bill, Customer Account or un-check the Active box to disable the record.

Additional Information

Other Related KCS Articles General Billing Print Invoice Issues

General Billing Print Invoices Not Calculating Interest

General Billing Print Invoices to Tyler Form XML

How to Generate a Print Invoices XML data file

v11 Only - Paid General Billing Invoice Not Selecting in Print Invoices

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