Duplicate warning in Convert Service Requests displays HeaderID as work order number

Owned by Knowledge Assistant
Last updated: Feb 04, 2022
1 min read
Description of Issue

Duplicate work order warning message in Convert Service Requests is not displaying correct work order numbers:  Service request:  XXX possibly duplicated on work order: XXXX

Context

Tyler EAM

Cause

Message is displaying the SQL work order HeaderId instead of the work order number

Resolution

Install the appropriate work ticket for your version once it's been released:

  • 2019.1.22.0 - MUN-418266
  • 2020.3.0.0 - MUN-430782
  • 2021.1.0.0 - MUN-430783
  • 2021.2.0.0 - MUN-430784
  • 2021.3.0.0 - MUN-430785
  • 2021.4.0.0 - MUN-430786
  • 2021.5.0.0 - MUN-430787
Additional Information