Description of Issue

When we go to search for a rehire employee in ESS we are unable to find the user account

Context

Cause

The user is not present in the database and will need to be re-added
The user's records are orphaned in the database and will need SQL Script to locate and delete

Resolution

First navigate to either Add User or Migrate User and attempt to re-create the employee's ESS account
1. Home > Administration > User Administration
  1. Use Add User to manually build one ESS account
  2. Use Migrate User to migrate a bulk set of Employee Master records
If you are unable to create the account, please search for the error message in the TylerNow KnowledgeBase
Examples of common errors below
1. This user ID is in use, please try another

Additional Information

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