Duplicate e-mails received for WSE CRB event notification

Description of Issue

WSE/CRB event notification is generating two e-mails to the user
One notification has correct info, and the other has an incorrect service request number and subject of service/asset

Context

Enterprise Asset Management
EAM

Cause

Defect

Resolution

Resolved with tickets listed in Event notifications with a specific activity are being triggered for work orders with different activities

Workaround: There is currently no workaround for this issue. If you need additional assistance or to create a support case to track the issue, please contact Enterprise ERP Financial Assets and Civic Support.

Additional Information

Knowledge Assistant

Duplicate e-mails received for WSE CRB event notification

Analytics

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