Duplicate e-mails received for WSE CRB event notification

Owned by Knowledge Assistant
Last updated: Aug 18, 2023
1 min read



Description of Issue

  • WSE/CRB event notification is generating two e-mails to the user

  • One notification has correct info, and the other has an incorrect service request number and subject of service/asset



Context

  • Enterprise Asset Management

  • EAM



Cause

Defect



Resolution

Resolved with tickets listed in Event notifications with a specific activity are being triggered for work orders with different activities

Workaround:  There is currently no workaround for this issue. If you need additional assistance or to create a support case to track the issue, please contact Enterprise ERP Financial Assets and Civic Support.



Additional Information