ExecuTime - Web Connectivity Test Fails

Owned by Knowledge Assistant
Jan 07, 2023
1 min read



Description of Issue

When clicking Test Tyler Web Connectivity in ExecuTime it fails with the error Could not verify connectivity to Basic Web Service. Please check the URL and username and password and try again.



Context

  • ExecuTime

  • Munis



Cause

In Executime under the Tyler Connectivity tab, the wrong URL is set for Web Service URL



Resolution

The Web Service URL is the for Munis Web (.NET) URL with AppApi added to the end


Obtain URL from Munis Application Server

  1. Open Internet Information Services Manager (IIS)

  2. Expand Server Name > Sites > Default Website > MunisHostingENV

    1. For a site that is deployed via Tyler Deploy, this path will be Server Name > Sites > Default Website > ENV Folder > MunisHostingENV

  3. Click on MunisHostingENV

  4. On the right side in the Actions panel click the *443 (https) URL

  5. Log in using the tylerservice credentials if prompted

  6. Click Configure Site

  7. Authorized Client URL


Obtain URL from Tyler Deploy 

  1. Log into Tyler Deploy

  2. Select correct tenant

  3. Navigate to Product Configuration > Munis ERP and choose the appropriate environment

  4. Scroll all the way down to IIS Info

  5. Munis Net Client URL


Steps in ExecuTime

  1. Sign into ExecuTime with the Admin account

  2. Navigate to System Configuration > Tyler Connectivity OR System Admin > UI Environment Flags > Tyler Connectivity

  3. Paste the .NET URL in the box for Web Service URL

  4. Add AppApi to the end of the URL

  5. Click Save


Examples

https://tylertown.com/train/munis/munisnet/AppApi

https://tylertown.com/MunisTrain/AppApi



Additional Information

Make sure the web service username and password are correct. Additionally, please see: ExecuTime - Genero Service Connectivity Failed.