Master Article - Bill Inquiry

This is a collection of informational resources for the Accounts Receivable program Bill Inquiry.

• Accounts Receivable
• Property Tax Billing 
• General Billing 
• Community Development 
• Utility Billing 
• Bill Inquiry (arbilinq) 

Information for the Accounts Receivable program Bill Inquiry is needed. 

General FAQ:

• Cannot Search by Unpaid Balance Range in Bill Inquiry
• Credits on bills showing or not showing in the total due column in Bill Inquiry or Payment Entry
• Update User Preferences to Show Additional Information in Bill Inquiry and Payment Entry
• Enable or disable the accounts receivable user preference to include bills that do not allow payments in Bill Inquiry find sets
• Unable to see bills with no payments special condition codes in Payment Entry or Bill Inquiry
• Unable to see liened bills or bills that have been sent to title in Bill Inquiry or Payment Entry

Searching:

• How to search by Address in Bill Inquiry
• Advanced Search in Bill Inquiry by Customer Address
• Advanced Search in Bill Inquiry by Location Address

Permissions:

• Permissions Needed to Use Transfer Credit Button in Bill Inquiry

Errors:

• Cannot find the link to the original bill converted data Error Message in Bill Inquiry

General Billing:

• General Billing Invoice generating more interest than it should

Paid Tax Statements:

• Valuations or exemptions are incorrect on Paid Tax Statement

ReadyForms Specific:

MA Tax:

• MA ReadyForms Delivery Definition does not appear in Bill Inquiry
• Unable to reprint MV bills from Bill Inquiry using ReadyForms

For additional assistance, please reach out to the appropriate support team based on the category of bills being worked with in Bill Inquiry.