External Systems not Appearing in Tyler Menu - AWS

Owned by Knowledge Assistant
Jan 17, 2023
1 min read



Description of Issue

Special products are not appearing in the Tyler Menu despite being set up correctly in the Tyler Hub External System settings.



Context

  • Tyler Hub

  • Tyler Menu

  • External Systems

  • Tyler Cashiering

  • ReadyForms

  • IIS

  • SSL Certificate



Cause

The special products site has an expired SSL Certificate and Tyler Hub is unable to make an internal call.



Resolution

Contact TSM SaaS through the Client Support Portal for resolution.



Additional Information