Emailing PDF Reports in 2019 and Higher

Owned by Knowledge Assistant
Jan 09, 2023
1 min read



Description of Issue

Since upgrading from 11.3 users have to download PDF reports before attaching them to emails.



Context

  • 2019.1+

  • Reports

  • PDF



Cause

Due to Internet Explorer retiring and new web browsers (Google Chrome, Firefox, etc.) viewing emailing PDF reports directly from a browser as a security risk, users are now required to download the PDF to their workstation before emailing them. 



Resolution

  • Users can download the report from the browser and create an email and attach the downloaded report.

  • Users can enable the Adobe Acrobat extension, allowing them to open the PDF in the Adobe Desktop app and email it from there. 

  • Adobe documentation available in Additional Information section.



Additional Information