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Enterprise Forms Printer Jammed

Enterprise Forms Printer Jammed



Description of Issue
  • We were printing Utility Bills using Enterprise Forms and the printer jammed.

  • Printing checks and printer keeps jamming

  • Year End Tax stock keeps getting stuck in the printer



Context
  • Enterprise Forms

  • ReadyForms

  • Printer

  • Hardware

  • Jamming

  • HP M611

  • YET

  • Year End Tax



Cause

Paper jam.



Resolution

On premise staff member will need to clear the paper jam.

IT may need to restart the affected printer to continue the print job.

Please reach out to your site IT to change printer configuration: setting the paper type to "Rough" has solved the issue for some sites. 



Additional Information

Please review the Master Article - ReadyForms for all related topics.











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