Event notification not received - Due to employee number

Owned by Knowledge Assistant
Jan 04, 2023
Description of Issue

Received event notification error when saving a work order:  Event notification XXX failed. No email address on record.

Context
  • Enterprise Asset Management
  • EAM
  • System Administration
Cause

User was missing an employee number in User Attributes

Resolution

In User Attributes, add employee number for the user being notified

Additional Information

Refer to Master Article - Event notification not received for other reasons an EAM event notification may not be received