Resolution

Printers used for Tyler Forms will need to be connected via TCP/IP port to the necessary server. For Enterprise Forms, this is the App server, for DocOrigin Forms, this is the Tyler Forms server.

To see what kind of port the printer is currently on, perform the steps below.

Press WINDOWS+R or use the start menu to open the Run program
In the new Run window in the Open: dialog box, type \\XXXX\YYYY where XXXX is the name of the printer's server and YYYY is the name of the printer.
In the new window, navigate to Printer>Properties
In the Properties window, click the Ports tab
Find the checked port that shows the Printer name in the Printer Column, and read the value in the Description column. This will show the current type of port the printer is connected with

If the printer is not connected via TCP/IP port, work with your local IT to change the port the printer is connected with.

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