Resolution

These steps apply to wildcard certificates. If you are not using a wildcard certificate, please contact Tyler Systems Management Support or log a case via the Online Support Client Portal
.PFX format is the most straightforward way to apply a new certificate. For Tyler support to update the certificate, the .PFX file and the associated password needs to be provided by the client.
The certificate needs to be imported to the personal certificate store before it can be applied to SSRS.

Step 1 Option 1: Import certificate to personal certificate store with MMC

Open MMC (Start > Run > MMC)
Click File > Add/Remove Snap In
Select Certificates and click Add
Select Computer Account > Next > Local computer > Finish
Click OK
Expand Certificates > Personal > Certificates
Right click the Certificates folder and select All Tasks > Import…
In the Certificate Import Wizard, click Next
Click Browse
In the Open window, change the file extension filter to Personal Information Exchange (*.pfx;*.p12)
Locate the certificate file and click Open
Click Next
Enter certificate password
If desired, check off Mark this key as exportable
Click Next
Select Place all certificates in the following store: Personal and hit Next > Finish
Old certificates can be removed from the personal store by right clicking and selecting Delete
Close the console and select No to Save console settings

Step 1 Option 2: Import certificate to personal certificate store with IIS (if installed on server)

Open IIS (Internet Information Services)
In the Connections panel, click the server name
In the middle section, double click Server Certificates
In the Actions panel on the right, click Import
Click the ellipses and locate the .pfx certificate file
Enter the certificate password
Leave Select Certificate Store set to Personal
Allow this certificate to be exported can be left checked off unless you would not like it to be exportable
Click OK

Step 2: Apply certificate to SSRS

Open Report Server Configuration Manager or Reporting Services Configuration Manager
Enter the Server Name
Select the applicable Report Server Instance
1. SQL 2016 and below: TYLERCI
2. SQL 2017+: SSRS
Click Connect
Click Web Portal URL (if not listed, skip to Web Service URL)
1. Click Advanced
2. Highlight (All IPv4), then click Edit
3. Select the certificate from the drop down and click OK
4. Highlight (All IPv6), then click Edit
5. Select the certificate from the drop down and click OK
6. Click OK
7. Wait for the certificate to finish applying
Click Web Service URL from the left side
1. In the HTTPS Certificate drop-down, select the new certificate
2. Click Apply
3. Click OK on pop up
Test Report Server URL in a browser or test a report from a program

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