Environments in AWS Cloud Admin are Offline

Owned by Knowledge Assistant
Last updated: Mar 12, 2024
1 min read
Description of Issue

Offline - Last seen: x hour(s) ago

System is offline: Access via TylerHub to start.

Context

  • AWS

  • Cloud Admin

  • EERP

  • Munis

  • Refresh

  • SaaS

Cause

Some AWS servers utilize an auto-shutdown of non-production environments and will go offline after a period of inactivity. They will automatically restart when logging into the environment.

Resolution

  1. Log into non-production Hub environment. This may take a couple minutes to load for the first login.

  2. After about 5 minutes, refreshing the page in Cloud Admin should show the environments are back online.

Additional Information