311 TCM attachments are not appearing in external systems - Due to document storage setting
- Knowledge Assistant
Owned by Knowledge Assistant
Description of Issue
TCM documents attached to 311 requests are not appearing in external systems (for example, on the resulting Munis work order)
Context
- Enterprise Service Requests
- ESR
- Tyler 311
- Tyler Content Manager
- TCM
Cause
Document storage was not set to TCM
Resolution
- In Tyler 311 Administration, on the System settings page, click on the Files tab
- For Document Storage, select TCM
Additional Information
The Access ID and Access password should be the same as the TCM external system
Refer to Master Article - 311 TCM attachments are not appearing in external systems for other reasons the attachments may not be appearing