Unable to see Request description in Portal - Due to Citizen Engagement Setting

Owned by Knowledge Assistant
Last updated: Oct 27, 2023
1 min read



Description of Issue

Unable to see Tyler 311/ESR Request description in Portal 



Context

  • Tyler 311 

  • Enterprise Service Requests 

  • ESR

  • Service Request Access Portal 

  • SRA Portal 



Cause

Citizen Engagement Setting Show request description in My311 is not enabled 



Resolution

  1. Go to Administration > Citizen Engagement and enable Show request description in My 311 

  2. Click Save



Additional Information

Refer to Master Article - Unable to see Request description in Portal  for other reasons Request descriptions are not shown in the portal