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TCM HTML5 Viewer - PDFs Blank

TCM HTML5 Viewer - PDFs Blank

Owned by Knowledge Assistant
Last updated: Sept 28, 2022





Description of Issue

PDF images are showing blank in TCM after uploading, but can be downloaded as normal 



Context

TCM HTML5 Viewer



Cause

Existing third-party Snowbound issue that prevents displaying certain PDF pages from displaying the CM Viewer 



Resolution

This has been resolved in TCM versions 2022.1+. Please update TCM to the latest code in the environment that this issue exists.



Additional Information

Workarounds:

  • PDFs can be viewed in the TCM Full Client 

  • PDFs can be downloaded from the TCM HTML5 Viewer to view

  • PDFs can be downloaded, converted to a new PDF, and re-uploaded:

    1. Open PDF outside of TCM > File > Print > Microsoft Print to PDF > Save as new PDF and re-upload to TCM. PDF should display in HTML5 Viewer at that time.











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