No Tyler Menu after Upgrade - Case mismatch between the PrincipalName in the Hub data and the EmailAddress in the Munis

Owned by Knowledge Assistant
Sept 26, 2022
1 min read



Description of Issue

After an upgrade and the beginning to use TylerID-Workforce, some users report no Tyler Menu. They are able to log into Hub.



Context

  • Munis

  • Tyler Hub

  • TylerID-W



Cause

There is a case mismatch between the PrincipalName in the Hub data and the EmailAddress in the Munis database.



Resolution

Contact TSM Support for assistance. 



Additional Information