Munis web payment amount differs from the amount charged by Paymentus
- Knowledge Assistant
Owned by Knowledge Assistant
Feb 22, 2021
1 min read
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Description of Issue
The amount recorded by the Munis web payment is different than the amount charged to the customer by Paymentus
Context
- Munis
- Citizen Self Service
- CSS
- Paymentus
Cause
The payment field in Paymentus is set to allow customers to modify the amount. If changed, Paymentus can charge an amount that differs than the amount Munis applied to the bill(s).
Resolution
Work with Paymentus Support to modify the payment field to be read only to ensure customers can not change the amount.
Additional Information