How to Update Supervisor Override Password

Owned by Knowledge Assistant
Last updated: Mar 13, 2024 by Moriah Yorkey
1 min read
Description of Issue

How to update Supervisor password for Reversal override permission.

Supervisor Override using old password.

Context

  • Accounts Receivable

  • Payment Reversals

  • System Administration

  • Passwords

Cause

Instructional

Resolution

  1. Navigate to System Administration > Security > Passwords

  2. Click Search and pull up the relevant user's password record

  3. Click the Change Password button

  4. Enter and confirm the new password in the popup, then click Ok

  5. Make sure the Supervisor Password record is Active

  6. The Supervisor Override prompt for Reversals should now accept the new password

Additional Information

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