Enterprise ERP Error - Journal out of balance when invoicing in Versatrans Trip Tracker

Owned by Knowledge Assistant
Last updated: Aug 23, 2024 by Moriah Yorkey
1 min read
Description of Issue

When invoicing a trip in Versatrans an error occurs stating:
There was an error in processing your transaction through Munis at this time. Please contact your system administrator as well as Transportation for any scheduling issues.

Activity Log error:
Enterprise ERP Error - Journal out of balance. Journal was created but couldn't be proof-posted. It can be posted manually in MUNIS

Context

  • Versatrans Trip Tracker (VTTT)

  • Due To Due From (DTDF)

  • Integration

Cause

  • Missing default DTDF fund for user in User Attributes

  • Journal is out of balance by fund and failed to trigger DTDF due to lack of instruction

  • VTTT Account (debit) points to one fund while Charge Types (credit) point to another

Resolution

Ensure user has default DTDF fund defined in user attributes

  1. Browse to System Administration > Security > User Attributes

  2. Search

  3. Enter user id of user matching Trip Tracker user name exactly, case specific

  4. Attributes tab

  5. update/edit

  6. add default DTDF fund 

  7. Accept

  8. Try to open invoice for the trip again and contact support if any further errors.

Additional Information

  • Do not manually post the General Journal Entry/Proof (GEN) for the error, delete it. 

  • The integration process must complete normally or VTTT will not receive update trip was invoiced and received payment, it will not advance from completed to closed status.

    • When status does not advance users will attempt to save invoice again triggering additional GEN journals will also need to be removed.

    • Journal reversal can be used on journals that were manually posted when they should not be.