ESS - 500 Internal Server Error when submitting Employee Notifications - Failed to create DOM document

In ESS, when the user Acknowledges and clicks Submit on the Notification, they receive a 500 Internal Server Error.

ESS Exception Log - Failed to create DOM document.

• Employee Self Service

• ESS

• Enterprise ERP

• EERP

• Human Capital Management

• Employee Notifications

In EERP, an ampersand (i.e. &) exists in the Description field on the Employee Notification Templates.

1. Navigate to Employee Notification Templates

   1. EERP > Human Capital Management > Employee Job/Pay Classification > Employee Notifications > Templates icon in the banner

2. Click Update

3. Remove the ampersand from the Description field

   1. Review for other special characters in this field

4. Click Accept

5. Re-generate employee notification data

Please reach out to EERP Human Resources Support with additional questions.