Resolution

Log into CSS as an administrator.
Click Administration
Click User Administration
Click Show All
Click Apply Global Permissions
Click the Citizens tab.
The message at the top states the total amount of Citizens that will be impacted by this change. Click each checkbox for the modules that Citizens should have access to.
1. NOTE: This will override ALL permissions on the Citizens account.
Then click Update

All users in CSS will now have the same permissions as defined on the previous screen.

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