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Receipt numbers duplicating
Receipt numbers duplicating
Description of Issue
Receipts are being created with the same receipt number.
Context
- Accounts Receivable
- Payment Entry (arbilinq)
- Receipts (arrecinq)
- Receipt Inquiry (arrecinq)
Cause
The Accounts Receivable Department Specific Settings are setup incorrectly.
Resolution
- Navigate to the Accounts Receivable Settings program either by searching or via the following path: General or Property Revenues > Accounts Receivable > Setup > Accounts Receivable Settings
- Click Dept Specific in the ribbon.
- The Start Receipt and End Receipt ranges established here for the various Departments should not overlap. For example, if Department A's Start Receipt and End Receipt range are 1-1,000 then Department B's Start Receipt and End Receipt range should be 1,001-2,000.
- If the ranges do overlap, then they need to be updated or deleted so that there is no overlap.
- To update a range, type a new Start Receipt and End Receipt for each Department as necessary.
- To delete a range, click the Department so that it becomes highlighted and then click Delete.
Additional Information
If additional assistance is required, please contact the appropriate Accounts Receivable Support Team: How to determine the correct Accounts Receivable support team to assist with an issue
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