Description of Issue

Receipts are being created with the same receipt number.

Context

Cause

The Accounts Receivable Department Specific Settings are setup incorrectly.

Resolution

Navigate to the Accounts Receivable Settings program either by searching or via the following path: General or Property Revenues > Accounts Receivable > Setup > Accounts Receivable Settings
Click Dept Specific in the ribbon.
The Start Receipt and End Receipt ranges established here for the various Departments should not overlap. For example, if Department A's Start Receipt and End Receipt range are 1-1,000 then Department B's Start Receipt and End Receipt range should be 1,001-2,000.
If the ranges do overlap, then they need to be updated or deleted so that there is no overlap.
1. To update a range, type a new Start Receipt and End Receipt for each Department as necessary.
2. To delete a range, click the Department so that it becomes highlighted and then click Delete.

Additional Information

If additional assistance is required, please contact the appropriate Accounts Receivable Support Team: How to determine the correct Accounts Receivable support team to assist with an issue

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