Window Service Timed Out - How to Prevent

Owned by Knowledge Assistant
Aug 21, 2024
1 min read
Description of Issue

A Windows service attempted to start, but timed out after a period of time, and the service remains in a stopped state. How can we prevent this from happening again?
Example errors:

  • A timeout was reached (XXXXX milliseconds) while waiting for the XXXXX service to connect.
  • The XXXXX service failed to start due to the following error:
    The service did not respond to the start or control request in a timely fashion.
Context
  • Windows Services
  • Task Scheduler
  • Server Administration
  • TSM OnPrem
  • TSM SaaS
Cause

The service attempted to start without the pre-requisites starting in the allowed amount of time.

Resolution
  1. Connect to the server that has the service(s) not starting
  2. Open Services
  3. Scroll down to find the affected service
  4. On the fourth column, the Startup type state will appear

If the service's Startup type is currently set to Automatic

  1. Right click the service name > Properties
  2. Select the Startup type dropdown > Automatic (Delayed Start)

If the service's Startup type is currently set to Automatic (Delayed Start), please contact Tyler Systems Management Support or log a case via the Online Support Client Portal

Additional Information
How To Verify Windows Service Attempted To Start