Change printer for non XML TylerForms DocOrigin form

• Not sure where the printer is setup
• Cannot change printer
• Changed printer IP
• Changed printer name
• Changed Default printer for the Job but still printing to incorrect printer
• Form printing to the wrong printer

• DocOrigin
• Enterprise ERP
• On-Premise
• SaaS
• Hard coded printer
• Physical printer
• Misc Receipt
• GB Receipt
• Tax Forms
• RE
• Real State
• Personal Property
• PP
• AR Receipt
• Non_xml

Physical printer is hardcoded on the form configuration file.

ONPrem

1. Make sure printer is installed in the correct server with the recommend configurations. This is normally completed by site IT: Setting Up A New Printer As A Self Hosted Site
2. Create a case with TylerForms support.
   1. Provide the printer definition user normally select to process the non_xml form
   2. Provide the current printer name and IP also the new printer name and IP that form should print to.

SaaS/AWS sites

1. For new printers, create a case with SaaS to install the new printer on the SaaS Server first.
2. Create a case with TylerForms support.:
   1. Provide the printer definition user normally select to process the non_xml form
   2. Provide the current printer name IP also the new printer IP that form should print to.
      1. If using ThinPrint, please provide the ThinPrint IDs