Resolution

If the user does not have a Cloud Admin account created already follow the steps in this article to create the Cloud Admin account: How to Create A New Cloud Admin Account

Log in to Cloud Admin
1. For Datacenter: https://muniscloud.tylertech.com
2. For AWS: https://muniscloud.tylerhost.net
Click the User Account Management dropdown
1. Click Manage User Accounts
Select the user that needs access
Click the Group Management box (it should already have DL Group added to it)
1. Select SFTP Group
  1. the user should automatically update

Browser not supported