Resolution

To view open AR Payments in Month End Manager:

After locating the AR Payment Batch Numbers:

Navigate to General Revenues > Payment Processing > Payment Journals
Click Search
Enter in Batch Number
Click Accept
Click Batches
1. If batch is in Released status, make sure the batch is checked off and Output/Post
2. If batch is in Unreleased status, Navigate to Payment Entry
  1. In payment Entry, click Browse
  2. Locate the batch
  3. Either Delete or Post the batch in need
Navigate back to Month End Manager and continue with posting End Of Month

Please contact Accounts Receivable Support for further assistance.

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