Timeclock registration ESET SSL TLS Filter conflict



Description of Issue

Client was trying to register TimeClock and received Error:  Unable to register.



Context
  • Timeclock

  • Time & Attendance

  • PKIX Error

  • SSL

  • ESET



Cause

If the Time & Attendance server has ESET virus protection, it has a SSL/TLS protocol blocker that when placed on the server, the security certificate is 'spoofed'. 

For instance a Godaddy certificate will be replaced by an ESET certificate when presenting the Time and Attendance application. 

The Timeclocks cannot register because the Time & Attendance java keystore does not have the ESET certificate chains in it.



Resolution

Client needs to turn off SSL/TLS protocol blocker or add the certificate authority SSL to the appliance.



Additional Information